I specialize in human-centered design, innovation strategy, and digital transformation.
AI ENABLEMENT
Boosting Digital Product Development by 10x
Concept Design, Kiro, Workshops, Cross-functional Collaboration
EVTOL
Envisioning Tomorrow’s Traveler Experience
User Research, Concept Design, Storytelling, Collaboration
AIRPORT HELP CENTER
Reimagining the Digital Service Experience
User Research, Insights Generation, Ai Enablement, Concept Design, Service Design, Collaboration
JOINT VENTURE CX
Seamless Digital Journeys for Shared Customers
User Research, Workshops, Concept Design, Storytelling, Collaboration
REALTIME FEEDBACK
Optimizing Voice of the Customer (VOC) with Ai
Ideation, Service Design, Wireframe Concepts, AI, Collaboration
CES 2020
Innovations Transforming Air Travel
Storytelling, Concept Design, Emerging Tech, Collaboration, Presenter